As an integrated system of applications, PerfectServe is a platform that can be tailored to your organization’s unique clinical objectives. But we go beyond secure messaging to make sure your messages get to the correct clinician for any given situation, even if you’re not sure exactly who that person is at the moment. Our solution is proven to reduce communication cycle times and enable clinicians to speed time to treatment. Boost satisfaction scores for both clinicians and patients (HCAHPS) Drive measurable outcomes while consolidating and integrating communication platforms.
- Consolidating all of this communication in one intuitive platform is simply … smart.
- This advanced routing capability facilitates powerful communication-driven workflows and enables time-sensitive, collaborative care delivery.
- PerfectServe allows nurses to easily identify and immediately connect with the right person for any given clinical situation, meaning it’s just that much easier to get in touch with a doctor.
- This means they’re not bombarded by erroneous and immaterial phone calls and messages from colleagues and care team members.
- Patients or other recipients see the physician’s office number instead of their personal cell phone number or home number.
Proven Results from Healthcare Organizations
Faster acknowledgement times for critical lab results A cloud-based console that replaces on-premise switchboards for your call center. An intelligent scheduling engine that optimizes and fairly allocates shifts enterprise-wide.
PerfectServe purposefully built a platform that removes the hassle clinicians face every day when trying to connect with other care team members. There's no official standard or certification to designate an app as HIPAA-compliant, but PerfectServe is a comprehensive, secure platform that enables you to implement an effective communication strategy across your organization that complies with HIPAA regulations. PerfectServe can also auto-escalate messages that aren't answered in a timely manner, meaning you don't have to worry that your communications aren't being received. For organizations looking to maximize their investment by working with one partner to address a wide range of communication and scheduling needs, PerfectServe can do it all.
PerfectServe is a leading provider of technology that helps healthcare organizations communicate, coordinate real-time care delivery, and schedule their most valuable assets—including people, rooms, and even equipment. A secure, app-free way to text, call, or video chat with patients and families. Consolidating all of this communication in one intuitive platform is simply … smart. Proper provider scheduling is the necessary foundation for strong communication and collaboration.
Comprehensive Clinical Communication Features
Streamline nurse workflows with a centralized inbox for all calls, messages, and alerts Messages include patient context automatically, displaying medical history and care plans within each conversation. Ensure communications never go unaddressed, reducing the risk of missed patient needs. Automatically escalate unanswered messages to backup providers based on protocols. Ensure information reaches all staff simultaneously during emergencies, reducing response times and improving coordination. Send alerts to entire teams instantly across multiple devices and communication channels.
- In this way, care team members can immediately be apprised of new messages when they’re moving around to provide care.
- They’ll triage and route calls in real time with read receipts and two-way messaging.
- Empowering healthcare teams with secure, integrated tools for seamless coordination and patient care.
- It’s proven across 500+ hospitals and 30,000+ practices and post-acute care organizations.
- Lightning Bolt taps a mathematical process called combinatorial optimization to build balanced schedules that can account for any number of rules and preferences.
- There’s no official standard or certification to designate an app as HIPAA-compliant, but PerfectServe is a comprehensive, secure platform that enables you to implement an effective communication strategy across your organization that complies with HIPAA regulations.
How We Help Physicians
Reduce patient response times and improve satisfaction by ensuring help requests reach the right nurse immediately. Secure communication across all channels with encryption that meets healthcare compliance requirements. Streamline call, transfer, and contact center operations to enhance communication and provide valuable support to physicians. Efficiently track and manage inbound calls while improving message access and follow-through capabilities for all providers.
Moreover, PerfectServe is able to integrate with legacy VoIP phone devices, optimizing this substantial investment by sending secure text messages—generated with a smart device or the web application—directly to the VoIP device. PerfectServe has proven high-value integrations, including the ability to leverage the data in the EHR and other applications to ensure that the most up-to-date information is delivered to the right care team member who needs it at that particular time. Our experienced technical and clinical consultants work closely with you to customize a solution that best meets your patient care workflow needs. Our cloud-based architecture is the only platform purposefully designed to transcend geographic and organizational barriers to drive collaboration among all stakeholders and across all care settings. This work is proven across 500+ hospitals and 30,000+ practices and post-acute care organizations.
One platform for clinical communication & scheduling.
Since PerfectServe has the unique capability to integrate with legacy VoIP phone devices, notification with the secure message in its entirety can be delivered to these devices while the care team member is mobile providing care. PerfectServe provides secure healthcare IT solutions unifying communication architecture to transcend geographic and organizational barriers to drive collaboration across all stakeholders (including the patient) and across all care settings (including inpatient, outpatient and post-acute facilities). Consequently, PerfectServe is proven to reduce communication cycle times resulting in fewer care delays, faster care response time, decreased patient wait time, enhanced patient experience, expedited patient transitions, and increased direct care time. This means they're not bombarded by erroneous and immaterial phone calls and messages from colleagues and care team members. Any care team member responsible for providing care to the patient at that moment in time is listed and can easily be contacted with a single click. PerfectServe provides patient-centered real-time identification and access to the patient's active care team.
Providers
Notify nurses when patients need help through systems that route requests to the appropriate caregiver. Empowering healthcare teams with secure, integrated tools for seamless coordination and patient care. Improve physician satisfaction with technology that enhances care delivery by easing communication and optimizing schedules. How a cumbersome process for managing patient messages at a doctor’s office spawned decades of innovation in healthcare communication and collaboration.Get To Know Us With this capability, practices are able to manage all communications with a single solution across multiple clinic sites and healthcare facilities while alleviating the costs of a human-centric answering service. When a schedule is updated, that change is reflected immediately across the platform, meaning all care team staff have real-time access to the most current schedule.
By enabling seamless, omnichannel connections between patients and their providers, Unite’s fully integrated Operator Console solution fixes a broken link in the hospital communication chain. No app is required for patients, which means one less password to remember and a lower barrier to entry for care interactions. Creating optimized schedules that meet provider, patient, and organizational needs is challenging and time-consuming. PerfectServe’s pricing structure allows for transparent and predictable costs, with the live operator service adding an extra layer of communication support. For organizations with more complex needs, PerfectServe’s Lightning Bolt scheduling solution is a powerful tool capable of auto-generating schedules for departments, groups, hospitals, and even health systems of any size. PerfectServe does support greater nurse mobility for organizations that are ready to implement a mobile device strategy, but we’re always prepared to satisfy a customer’s current needs based on best practices without forcing a particular strategy.
Shorter communication cycles mean faster care. Filter urgent and routine messages with after-hours call management and communication. Connect the entire care team with Dynamic Intelligent Routing® PerfectServe uses intelligent routing integrated with your EHR to support the full continuum of care, from hospital to home. Chat with one of our consultants at a convenient time.
Physicians can take or make patient calls from any phone. As an integrated system of applications, PerfectServe is a platform that can be tailored to your organization's unique clinical objectives. But we go beyond secure messaging to make sure your messages get to the correct clinician for any given situation, even if you're not sure exactly who that person is at the moment. Use HIPAA-compliant messaging for updating family members during procedures and delivering patient appointment reminders, follow-up care, and surveys. They'll triage and route calls in real time with read receipts and two-way messaging.
This ensures immediate and direct communication when necessary. PerfectServe offers the option to patch critical calls directly to the on-call provider. Please note that PerfectServe does not support Windows Mobile devices. PerfectServe requires users to have, at a minimum, mobile devices running the most current version (N) or the prior version (N-1) of the mobile operating system. PerfectServe supports iOS and Android devices, including tablets. PerfectServe's Professional Services team is committed to delivering a successful implementation fostered by a holistic approach based on PMI implementation standards.
Did felicebet bonus those lab results get delivered to the physician? Patients or other recipients see the physician's office number instead of their personal cell phone number or home number. No proprietary devices are required.